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FAQs
Fellow adventurers often share the same questions – find answers to the most common ones below. If your quest for information isn’t complete, don’t hesitate to reach out. We’re here to guide you!
Accommodation and Reservations
What types of accommodation are available?
Torel 1884 Suites & Apartments offers a variety of beautifully designed accommodations to suit your preferences, located in two separate buildings in the heart of Porto. The 12 rooms and suites are situated in the main palace, while the 11 apartments are in a historic building on a parallel street. Please note that there is an elevator in the main building, but only stairs are available in the apartments, and our staff will gladly assist with luggage transport. For guests staying in the apartments, breakfast and room service are not included but can be arranged at the main building upon check-in.
What is the check-in and check-out time?
Check-in time is at 3:00 pm, and check-out time is at 12:00 pm.
Can I request an early check-in or late check-out?
If you need early check-in or late check-out, please contact us in advance, and we will do our best to accommodate your request.
Do you offer any special packages and offers?
Amenities and Services
What dining options are available on-site?
Is there a spa and wellness center?
Transportation and Accessibility
How do I get to the hotel from the nearest airport or train station?
São Bento Train Station is just 250 meters away, and Francisco Sá Carneiro Airport is 17 km from the property. We also offer a convenient paid shuttle service to and from the airport. If you need a transfer, feel free to contact us.
Is parking available at the hotel?
We’re happy to let you know that Cardosas Parking is available near our hotel. The daily rate is €39, but you can get a 24-hour pass for just €26.
Policies and Special Requests
Do you offer laundry and dry-cleaning services?
Yes, we offer laundry and dry-cleaning services to ensure your garments are cared for during your stay.
How do I make a special request for my stay (e.g., romantic packages, birthday arrangements)?
Contact Information
How can I contact the hotel directly?
You can contact the hotel directly by phone at +351 226 001 783 or email us at info@torel1884.com. For more contact options, please visit our contact page here.
What are the reception and room service hours?
Our reception and room service are available round-the-clock, ensuring your needs are met any time of day or night. Room service is not available in the apartments.